Carla C. Carter CPT, PMP

 

With over twenty years of experience in management and consulting roles focused on organizational change and individual development, Carla is president of Carter & Associates, Inc. in Phoenix, Arizona.  Her accomplishments span the fields of general management, planning, productivity, quality, operations and human resources. Seven of her clients have won over twenty prestigious national or state excellence awards.

 

While she emphasizes change projects, quality improvement and training,  she is also a proven facilitator and executive coach.   Her partial private industry and non-profit client projects include work in such firms as Motorola, Dell Computer, Wells Fargo Bank Arizona, Banner Health Arizona, Arizona Public Service, Honeywell (Commercial Aviation and Satellite Systems), Baptist Healthcare, Encompass – Special Systems Division, FM Group Inc., DMB, Central Arizona Project (CAP), Arizona Quality Alliance, American Airlines – SABRE, Browning Ferris Industries,  the Phoenix Art Museum, Valle del Sol, Arizona State University and University of Phoenix.

 

In the public sector, she has assisted federal, state, county and municipal organizations.  Some of these include the US Navy, the Army National Guard, the Veterans’ Health Administration, the Federal Highway Administration, Bureau of Land Management, Maricopa County, eight different cities in the greater metro Phoenix area and many State agencies, primarily in Arizona

 

Carla was named “one of seven leading women in the Quality field today” by Quality Digest magazine for her ability to install best practice systems and processes that get both commitment and results from the people involved in change initiatives.  She is also known for her exceptional ability in leadership development, organization design/implementation, customer satisfaction, training and meeting facilitation and performance measurement. 

 

She authored Human Resources Management and the Total Quality Imperative, published by AMACOM of New York, as well as Making Measurement Work, plus numerous magazine and journal articles.  She is a well-known speaker and cited in Who’s Who in America.

 

She received her MBA from Arizona State University’s Executive Program in 1985 and her BA in Communications from Western Michigan University in 1971.   She is a certified as a coach from the Center for Creative Leadership and also holds a PMP from the Project Management Institute and a CPT from the International Society for Performance Improvement. Carla is a member of the Organization Development Network (ODN), the American Society of Training & Development (ASTD), the Arizona Quality Alliance (AQA), the American Society for Quality (ASQ), and the Society for Human Resources Management (SHRM).

 

Of special note is that Carla is a founding member of the Knowledge Management Forum and the AZ State Quality Alliance.  Also, she has served two Governor’s, holding special positions as the only outside member of an AZ State Governor’s Quality Policy Advisory Committee and one of two outside members of another’s Advisory Council on Strategic Planning.