Topic Summary

 

Could your ISO Effort Benefit from Change Management Best Practices?

 

In this work session, Carla Carter, well-known service sector Quality consultant, will discuss the Change Management successes and challenges faced in installing ISO principles and practices in the Transportation industry. . Highlighting Lessons Learned along with Best Practices,  she will portray the journey over the past three years with a large organization and lead you to discovering what was easy and what was more difficult to achieve.

 

You will have the opportunity to compare your organization’s experience with these best practices and thus, diagnose some improvements that can be made to increase your own probability of smoother implementation and support at all levels.