HISTORY OF QUALITY
www.itri.loyola.edu/ep/c6s1.htm
Taken from chapter six of Electronic Manufacturing and Packaging in Japan
(Baltimore: Loyola College, 1995) this site offers a well-documented history
of Japan’s quality movement and the country’s effect on the creation of the
ISO 9000 standards.
BALDRIGE
www.baldrige.nist.gov
The Baldrige National Quality Program's (BNQP) official website is full of
resources. Visitors can find the Baldrige criteria (in PDF format), award
application forms, frequently asked questions, a calendar of deadlines and
training opportunities, contact information and BNQP history. The site also
includes profiles of Baldrige award recipients dating back to 1988, when the
first award was given.
www.BaldrigePlus.com
This impressive site from New Zealand presents a library of case studies and
best practice examples pertaining to performance excellence. Included are
descriptions of the Malcolm Baldrige National Quality Award criteria,
worksheets for each of the 19 areas addressed in the Baldrige system, and
explanations of how to apply or do a self-assessment.
www.dhutton.com
The focus of this site is the Baldrige assessment process as a method of
driving organizational change and improvement. Included are free articles on
quality management and an online diagnostic. Other information builds on
David Hutton’s new book, From Baldrige to the Bottom Line, published
by ASQ’s Quality Press.
ISO
www.iso.ch/iso/en/iso9000-14000/iso9000/selection_use/selection_use.html
This section of the International Organization for Standardization, known as
ISO, website is especially useful. It is a seven-page online brochure titled
"Selection and Use of the ISO 9000:2000 Standards." Pages include a guide to
all the standards in the ISO 9000 family, examples of the standards in use,
how to implement an ISO 9000:2000 quality management system, maintaining
benefits and continual improvements and the future evolution of ISO 9000.
www.iso.org/iso/en/ISOOnline.frontpage
This site represents the International Organization for Standardization,
known as ISO, and provides information on ISO 9000, ISO 14000 and more than
13,000 international standards for business, government and society. Press
releases, news, events, speeches and presentations are all available on the
site to keep users current.
www.iso-9000-2000.com
This site contains a slew of articles about almost every aspect of the 2000
revision to the ISO 9000 standards. While the site is commercial, most of
its information is free-to the surprise of the reader who found it.
www.ISOft14000.com
Information related to ISO 14000 assessment and certification is provided on
this site. There are links to databases; lists of consultants, certified
companies and registrars; a bookstore; and a news page.
www.isoregistered.com
The Victoria Group, a certification firm, set up this site, part of which is
public and part private. The public side includes articles on current
International Standards Organization initiatives, a search engine for
registrars, a job search and information, and answers to frequently asked
questions about ISO standards.
www.praxiom.com
This site, called “ISO Translated Into Plain English,” delivers exactly what
it promises through a comprehensive, yet easy-to-understand, definition list
and a simple theoretical overview of the ISO 9000 series. Praxiom Research
Group discusses ISO 9001, 9002 and 9003 requirements, as well as ISO 9000,
9004, 10011 and 10013 guidelines. Users can also review a quality system
development plan, which Praxiom says will help companies implement ISO 9000.
www.pji.com/freeinfo.htm
Perry Johnson Inc. is a consulting and training organization specializing in
ISO 9000. While its website promotes its paid services, it also includes
helpful free information. Visit this link to order free videos and booklets
on various standards. From this page, click on the "standards" link to view
summaries of several quality methods, including ISO 9000, Six Sigma, hazard
analysis and critical control points and current good manufacturing
practices.
standardsgroup.asq.org/news/psi/index.html
The Product Support Initiative (PSI) is an effort launched by the
authors of the ISO 9001:2000 standard to measure user satisfaction, with the
goal of continually improving the standard. It revolves around an online
survey that every ISO 9001:2000 registered organization is encouraged to
fill out. Visit this site for information on PSI and a link to the survey.
Questions give the opportunity for feedback on which parts of the standard
are the most useful, which are the most difficult, the audit experience and
more.
SIX SIGMA
www.6sigma.us/thelibrary.html
This page provides some good introductory Six Sigma papers and project
examples as well as a glossary of common terms that a Six Sigma beginner may
find useful. There are also links and book recommendations. Another useful
tool, which is a little hard to find, is the complete Web version of the
Engineering Statistics Handbook, downloadable in PDF format. Click on Six
Sigma Resources Material, then Six Sigma Articles. Scroll down to the bottom
of the page to find the links to the handbook.
www.adamssixsigma.com
Adams Six Sigma uses a process it calls Six Sigma Plus, which, according to
its website, is "a planned use of strategy, total quality management and
leadership development." While Adams Six Sigma is a consulting practice, its
site offers several free resources, including discussion forums, a chat
room, a free e-mail newsletter and a newsletter archive. An especially
useful offering is its Six Sigma Plus training module, a free, 44-page PDF
download.
www.ge.com/sixsigma
This portion of General Electric's website is a comprehensive, free resource
on Six Sigma. Written in everyday language, it diagrams the Six Sigma
process, outlines GE's evolution toward quality and ex-plains the key
elements of quality. The short quality glossary, which defines some general
terms as well as all the information on Six Sigma, is good for anyone new to
the quality industry. Users may also download a PDF document outlining the
site's main points.
www.isssp.org
The International Society of Six Sigma Professionals (ISSSP) offers training
on Six Sigma certification as well as courses and conferences on topics such
as managing a process portfolio, applying failure mode and effects analysis
to healthcare and leading change in your organization. All training is
organized by Six Sigma professionals. Some events meet in person around the
United States and some meet online. The website offers information and
online registration on all these events, which are open to members and
nonmembers.
www.geocities.com/bobgsma/index.html
This personal yet interesting site from Bob Gnibus delves into the theory of
quality as well as Six Sigma and has four links: Special Six Sigma Links,
American Society for Quality, Market Player, and cnet Download.com. Although
the latter two links do not pertain to quality, the Six Sigma and ASQ ones
are very helpful. Six Sigma brings you to a page with over 30 links dealing
with Six Sigma information and training sessions. Some of the sites include
Six Sigma partnering, Breakthrough Management Group, isixsigma.com, and the
Six Sigma Design Institute.
www.pyzdek.com/101.htm
This page lists "101 things a Six Sigma Black Belt should know." The author
provides permission for reproduction so Six Sigma Black Belts, aspiring
Black Belts or anyone interested in Six Sigma can share it with fellow
quality professionals.
www.sixsigmaexchange.com
Formerly the home of Six Sigma Exchange, this site now houses
Six Sigma IQ, a division of the International Quality and Productivity
Center. Visitors can register for free membership to Six Sigma IQ and may
then download free articles on Six Sigma, sign up for a monthly e-mail
newsletter, receive discounts on conferences and summits, and qualify for
Six Sigma IQ excellence awards. Events sponsored by Six Sigma IQ are held
around the world, and members can register for them through this site.
www.sixsigmaforum.com
ASQ Six
Sigma Forum (SSF) has redesigned its website, packing the homepage with
several new features. A glossary of Six Sigma and quality terms and an
events calendar have been added for nonmembers. A channel devoted to Six
Sigma beginners and more full text articles have been added for SSF members.
Remaining on the site are discussion boards, membership information and the
"find a member" function.
STATISTICS
www.amstat.org
The American Statistical Association (ASA) promotes statistical practice,
education and research, publishes statistical journals and offers this
website for statisticians everywhere. Visitors can find, among other things,
links, articles, ASA calendars and a PowerPoint presentation on careers in
statistics. ASA members have access to additional online articles, a monthly
newsletter and discounts on meetings, courses and publications.
www.itl.nist.gov/div898/handbook/
The National Institute of Standards and Technology offers a free Engineering
Statistics Handbook. The eight-chapter online handbook is intended to "help
scientists and engineers incorporate statistical methods in their work as
efficiently as possible." It includes a search function and opportunity for
feedback.
www.statease.com/index.html
This commercial site features a group of articles on the use of
statistical design of experiments techniques that may be useful to
engineers, quality professionals, researchers, scientists and other
experimenters.
www.statsoft.com/textbook/stathome.html
The StatSoft textbook serves as a community service to those interested in
enhancing their general knowledge of statistics or those needing a fast,
easy-to-use resource. The virtual textbook includes illustrations and offers
quick, easy and free unlimited access to training in the understanding and
application of statistics. The material is developed at the StatSoft R&D
department. A search under "quality" on the home page takes you to over 120
documents dealing with the theory of quality as well as charting and
statistical issues.
Page 2......(More Links)
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